FAQs

Business FAQs

What types of IT hardware do you distribute?
We offer a wide range of IT hardware products, including servers, networking equipment, and more as a large-volume distributor.
Which brands do you carry?
We work with all major IT brands.
Do you offer bulk purchasing discounts?
Yes, we ship globally for large projects and offer bulk discounts.
What are your payment terms?
For outside UAE customers, we accept bank transfer or cash on delivery. UAE customers can have custom terms based on the agreement.

What are your shipping options and costs?
We offer free shipping within the UAE. For international shipping, the cost depends on the volume of the shipment, and we can assist with shipping logistics.
How long does delivery typically take?
Local delivery takes 1-2 days. Delivery to Africa and other GCC regions depends on the carrier.
Do you offer international shipping?
Yes, we ship to customers in Africa, GCC, West, and South Asia, including countries like Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iraq, Iran, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, Yemen, and others.

Can you provide specifications for your products?
Yes.
Are your products covered by a warranty?
Yes, all products come with a standard manufacturer warranty.
What is your return policy for defective items?
We offer replacement for defective items.

Do you offer technical support or installation services?
Yes, we provide these services if required.
How can I get in touch with customer support?
You can contact us via phone or email.
Do you provide training for your products?
Yes, we offer training for our products.

How can I become a partner or reseller?
Please refer to the contact us page for partnership inquiries.
Do you offer marketing support for your partners?
Yes, we provide marketing support.
What are the benefits of partnering with ICTech Distribution?
We offer competitive pricing and have partners across different regions. We assure the best price in the UAE for IT hardware.

How do you handle logistics in the GCC and Africa?
We manage logistics by cargo or air freight, depending on the shipment size and destination.

Do you have a showroom or office that I can visit?
Yes, we have a showroom and office that you can visit.
Can I get samples of products before placing a bulk order?
Yes, depending on the product material, we can provide samples.
What measures do you take to ensure product quality?
We sell 100% genuine products with a standard manufacturer warranty.